Purchases
Refund Policy
This policy is designed to be clear before you pay. Any product-specific term displayed at checkout takes priority where it is more favourable to you.
Effective: 1 October 2026
Digital courses
You may request a refund within 7 days of purchase if no more than 20% of the course has been watched or marked complete. Approved refunds return to the original payment method where possible. Downloaded, substantially consumed, transferred or abused access is not eligible.
Consultations
A paid consultation may be rescheduled once with at least 24 hours’ notice. Cancellation with at least 24 hours’ notice is eligible for a refund; missed appointments and late cancellations are normally not refundable. If the instructor cancels, you may choose a new time or a full refund.
Technical problems and duplicate charges
Contact support promptly if access fails, a payment is duplicated or the delivered service materially differs from its description. Verified duplicate charges will be refunded. Reasonable time may be requested to fix an access issue before a refund is issued.
How to request
Use /talk and include your account email, order or booking reference, purchase date and reason. Approved refunds may take several business days to appear, depending on the payment provider.